Terms of Service
Welcome to Emberlane Living. These Terms of Service ("Terms") govern your use of our website and the purchase of products from emberlaneliving.com (the "Site"). By accessing or using our Site, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Site or purchase our products.
1. General Terms
These Terms constitute a legally binding agreement between you and Venti Brands LTD (Company Number: 16511561), the operator of Emberlane Living. We reserve the right to update, change, or replace any part of these Terms at any time. It is your responsibility to check this page periodically for changes. Your continued use of the Site following the posting of any changes constitutes acceptance of those changes.
2. Use of Our Website
You must be at least 18 years old to use our Site and make purchases. By using our Site, you represent and warrant that you are of legal age to form a binding contract. You agree to use our Site only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the Site.
3. Products and Services
Emberlane Living offers home decor products including furnishings, lighting, textiles, wall art, and decorative accessories. We make every effort to display product colors, images, and descriptions as accurately as possible. However, we cannot guarantee that your device's display of colors or product details will be accurate.
We reserve the right to limit quantities of products offered on our Site and to discontinue any product at any time. Product prices and availability are subject to change without notice. All product descriptions, images, and pricing are provided in good faith but may contain inaccuracies or typographical errors, which we reserve the right to correct.
4. Pricing and Payment
All prices are listed in British Pounds (GBP) and include VAT where applicable. We accept major credit and debit cards (Visa, Mastercard, American Express) and other payment methods as displayed at checkout. Payment is processed securely through our third-party payment provider.
By providing payment information, you represent and warrant that you are authorized to use the payment method and authorize us to charge the total amount of your order, including product costs, shipping fees, and any applicable taxes.
5. Orders and Order Acceptance
When you place an order, you will receive an email confirmation. This confirmation does not constitute our acceptance of your order—it is simply confirmation that we have received it. We reserve the right to accept or decline any order for any reason, including product availability, errors in pricing or product information, or suspected fraud.
If your order is cancelled after payment has been processed, we will issue a full refund to your original payment method within 5-7 business days.
6. Shipping and Delivery
We currently ship to UK addresses only. Orders are processed within 1-3 business days, after which they are shipped via our courier partners. Standard shipping is free and takes 10-14 business days after processing. Express shipping costs £6.99 and takes 7-11 business days after processing.
Delivery times are estimates and not guarantees. We are not responsible for delays caused by couriers, customs, weather conditions, or other circumstances beyond our control. Full details are available in our Shipping Policy.
7. Returns and Refunds
We offer a 30-day return window from the date of delivery for eligible items. Items must be unused, in original condition and packaging. Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect. Full details are available in our Returns & Refunds Policy.
8. Intellectual Property Rights
All content on this Site, including text, graphics, logos, images, product descriptions, and software, is the property of Venti Brands LTD or our content suppliers and is protected by UK and international copyright and intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on our Site without our express written permission.
The Emberlane Living name, logo, and all related marks are trademarks of Venti Brands LTD. You may not use these marks without our prior written consent.
9. User Accounts
If you create an account on our Site, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to protect your account information.
10. Prohibited Activities
You agree not to:
- Use our Site for any unlawful purpose or in violation of these Terms
- Attempt to gain unauthorized access to our systems or networks
- Interfere with or disrupt the operation of our Site
- Upload or transmit viruses, malware, or other harmful code
- Collect or harvest personal information from other users
- Impersonate any person or entity or misrepresent your affiliation with any person or entity
- Engage in any form of automated data collection, scraping, or crawling
11. Limitation of Liability
To the fullest extent permitted by law, Venti Brands LTD and Emberlane Living shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:
- Your use or inability to use our Site or products
- Any unauthorized access to or use of our servers and/or any personal information stored therein
- Any interruption or cessation of transmission to or from our Site
- Any errors or omissions in any content or for any loss or damage incurred as a result of your use of any content posted, emailed, transmitted, or otherwise made available through the Site
Our total liability to you for any claim arising out of or relating to these Terms or our Site shall not exceed the amount you paid to us for the product(s) in question.
12. Indemnification
You agree to indemnify, defend, and hold harmless Venti Brands LTD, Emberlane Living, and our officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in any way connected with your access to or use of our Site, your violation of these Terms, or your violation of any third-party rights.
13. Disclaimer of Warranties
Our Site and all products are provided "as is" and "as available" without any warranties of any kind, either express or implied. We do not warrant that our Site will be uninterrupted, error-free, or free of viruses or other harmful components. We make no warranties about the accuracy, reliability, or completeness of any content on our Site.
14. Privacy and Data Protection
Your use of our Site is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. By using our Site, you consent to our collection and use of your information as described in our Privacy Policy. We comply with UK data protection laws, including the UK GDPR and Data Protection Act 2018.
15. Third-Party Links
Our Site may contain links to third-party websites or services that are not owned or controlled by Emberlane Living. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. You acknowledge and agree that we shall not be liable for any damage or loss caused by your use of any third-party content or services.
16. Dispute Resolution
If you have a concern or dispute with us, you agree to first try to resolve it informally by contacting our customer service team at support@emberlaneliving.com. We will work with you in good faith to resolve any issues.
17. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any legal action or proceeding arising out of or relating to these Terms or your use of our Site shall be brought exclusively in the courts of England and Wales, and you consent to the jurisdiction of such courts.
18. Severability
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of any remaining provisions.
19. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, and Returns & Refunds Policy, constitute the entire agreement between you and Venti Brands LTD regarding your use of our Site and purchase of our products, and supersede all prior agreements and understandings.
20. Changes to Terms
We reserve the right to modify or replace these Terms at any time. If we make material changes, we will notify you by posting the updated Terms on this page and updating the "Last Updated" date. Your continued use of the Site after any changes constitutes acceptance of the new Terms.
21. Contact Information
If you have any questions about these Terms of Service, please contact us:
Email: support@emberlaneliving.com
Phone: +44 7853 785319
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM GMT
Company Information
Company Name: Venti Brands LTD
Business Address: 71-75 Shelton Street, London WC2H 9JQ, United Kingdom
Company Number: 16511561
Last Updated: January 4, 2026
